如何设置一个强密码？
Strong passwords use password complexity rules (think combinations of letters, numbers, capitalization, special characters, etc).
为什么有些应用程序需要输入密码，有些则不用？
使用OneLogin，您可以通过单个门户访问您的应用程序。 Access to these applications is delivered through single sign-‐on (SSO) technology. Additional applications will continue to be added.
如何更改已添加应用程序的密码？
To change your password for a specific application, hover your mouse over the application tile and you will see the word Edit. Click on Edit and you will be directed to a form where you can specify a new username and/or password as necessary.
我在哪里可以找到我的OneLogin应用程序的二维码？
- Go to the https://collin.onelogin.com (on a laptop or desktop) and login using your Collin credentials.
- 选择“开始安装”。
- 从这里（假设应用程序已经下载），你将选择“激活”。
- 然后会弹出一个QR码，你可以使用OneLogin应用扫描。
- For reference see 这个视频.
如何删除我添加的应用程序？
Applications you have installed can be removed by hovering over the app and clicking on Edit. If you added the application, you will see Delete Site toward the left side of the page. Applications under the Collin College: Everything tab were assigned to you and are not able to be deleted.
如何添加应用程序？
请参阅 高级特性文档.
我在哪里登入才能进入OneLogin？
The Collin College OneLogin URL is https://collin.onelogin.com and for your convenience a OneLogin link has been added in the dock bar in CougarWeb.
如何更改或重置OneLogin密码？
请参阅 更改密码和忘记密码文档
如果我被锁在外面怎么办？
If you enter an incorrect password five consecutive times, you will be locked out for 15 minutes. 15分钟后，您可以重试登录。 If you still cannot log into OneLogin, click the 'Forgot Password' link on the OneLogin login screen to reset your password or call the Help Desk.
- 员工：拨打帮助台972-548-6555或发送电子邮件 helpdesk@collin.edu
- Students: Call the Help Desk 972-377-1777 or studenthelpdesk@collin.edu.
我是否必须使用OneLogin浏览器扩展？
不需要，但强烈建议增强OneLogin功能。
为什么我有时会看到一个弹出框，提示我在OneLogin中保存凭据？
如果您看到这样的弹出窗口，您将看到OneLogin浏览器扩展在工作。 这是预期的行为。 You may choose to save the credentials of other websites you frequently use in OneLogin as well.
安装OneLogin浏览器扩展是否安全？
是的，OneLogin浏览器扩展安装是非常安全的。
我的onelogingsession的超时时间是多长？
OneLogin会话配置为在8小时不活动后过期。
OneLogin在哪些浏览器上工作？
OneLogin supports the following Web Browsers: Internet Explorer, Edge, Firefox, Safari and Chrome.
我需要访问onelogen应用程序，但不能访问我的手机？
- 员工：拨打帮助台972-548-6555获取一次性代码或电子邮件 helpdesk@collin.edu
- 学生：拨打帮助台972-377-1777获取一次性代码。
如果我丢失或更换安装了该应用程序的设备，我该怎么办？
Contact the Help Desk, once they have confirmed your identity, they will be able to provide you with a temporary code to get in and revoke the device you lost. Once you have used the temporary code to log back into the OneLogin Portal you can add a new device as you did before.
为什么我不总是被要求获得艺术硕士学位？
OneLogin提供了一个名为Smart MFA的功能。 Based upon your login behaviors Smart MFA can determine that it is you logging in and not prompt you for MFA. For instance, once you have logged in from your office or home regularly, you will not be prompted for MFA. However, if you login every once in a while from an internet cafe or random location, you will be prompted to Accept access in the OneLogin app.
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